I'm in the same boat.. it's 10pm here and mine still says "delivery by 8pm today". The tracking shows it left KY but does not appear to have been received locally
I've pre ordered the last few switch games on amazon and they have not disappointed on release day delivery. I'm sorry about your issue! Contact them, they will most likely give you a credit or something.
I never had any trouble with Amazon
all my preordered games arrived on their specified dates
I have 2 games preordered from them [as of now]
Namely: Pokken Tournament DX and Mario+Rabbids: Kingdom Battle
I'm hoping to buy Fate/Extella pretty soon (that is if my last check of July is enough for my mom to consider buyin' it for me)
I'll be moving next month hopefully I don't have to keep dealing with this crap. My apartment they can't ever deliver on time, packages get lost, always something so I normally ship to my work.