you know ..... THIS IS WHY NINTENDO CUSTOMER SERVICES EXIST
US - " Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than going to your retailer. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday (times subject to change)."
UK - "0345 605 0247"