Please don't take this as harassment of the OP, or judgmental. I hope that this is all an innocent mistake ban. That said, I've been playing games online for a long time (I'm 41) and I've only seen maybe twice in my history of gaming of people being banned in a game by accident, or through no fault of their own. If someone receives a ban its because they were doing something wrong. Now the vast majority of the people who get bans will cry foul and claim they are completely innocent (in much the same way people in prison claim they are always innocent) but it always ends up being the person was cheating somehow and just didn't want to admit it, hoping beyond hope that they could somehow fool the powers that be into believing that they did no wrong and reversing the ban. Is it possible that someone could have been banned by accident, sure, but its not likely. Now I don't know what the facts are in Tom's case, but If he was accidentally banned he will probably get it overturned and I can say I've seen this happen another time, and I for one hope that the case.