HP has announced a recall on batteries in select notebook and mobile workstations sold in recent years. Affected batteries pose a fire threat and could burn users, so if you've bought such an HP device since late 2015, you should check to find out if you're impacted. Here's everything you need to know.
The voluntary safety recall was initiated this month, with HP offering replacements for affected units. "These batteries have the potential to overheat, posing a fire and burn hazard to customers," HP said in a statement. "For this reason, it is extremely important to check whether your battery is affected."
These batteries were included with select units sold around the world between December 2015 and December 2017, according to the company. This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations. Batteries for some of these are not replaceable by users, but whatever the case, HP says it will handle getting a safe battery into owners' devices.
HP has set up a
Those who are impacted can request a no-cost replacement through HP's website. You can download a tool to verify if your battery is susceptible to the issue
The voluntary safety recall was initiated this month, with HP offering replacements for affected units. "These batteries have the potential to overheat, posing a fire and burn hazard to customers," HP said in a statement. "For this reason, it is extremely important to check whether your battery is affected."
These batteries were included with select units sold around the world between December 2015 and December 2017, according to the company. This includes the HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations. Batteries for some of these are not replaceable by users, but whatever the case, HP says it will handle getting a safe battery into owners' devices.
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and released a BIOS update. This places the system in Battery Safety Mode, which allows the computer to be used by plugging it in. When enabled on an affected system, the battery will be discharged and then can't be charged (at least without disabling the safety mode). HP says it "strongly recommends" using this mode if you're affected.Those who are impacted can request a no-cost replacement through HP's website. You can download a tool to verify if your battery is susceptible to the issue
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